Technical Product Support Specialist

Propelus(1 month ago)

HybridFull TimeJunior$50,000 - $65,000Customer Support

About this role

A Technical Product Support Specialist at Propelus acts as the key liaison between customers, support teams, and Product Engineering, addressing escalated technical issues and ensuring resolutions meet service level agreements. This role involves analyzing support data to uncover user pain points, documenting feature requests to shape the product roadmap, and maintaining data synchronization across systems. The Specialist also contributes to knowledge management initiatives by documenting information and assisting customers and colleagues with complex diagnostics and solutions.

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Required Skills

Technical Support
Problem Solving
Root Cause Analysis
Data Analysis
System Synchronization
Knowledge Management
Communication Skills
Customer Satisfaction
Time Management
Team Collaboration

+5 more

Qualifications

Bachelor’s degree in a related field or equivalent practical experience.

About Propelus

propelus.com

Propelus is a healthcare technology company that focuses on improving workforce compliance and operational efficiency for health professionals, employers, and regulators. With over 20 years of experience, Propelus offers innovative solutions such as CE Broker, EverCheck, and Immuware, which streamline continuing education, compliance management, and health record tracking. Committed to enhancing the human side of healthcare, Propelus aims to empower healthcare providers through accessible, integrated management tools designed to simplify complex processes. Their solutions are trusted by over 5 million professionals and organizations, reflecting a strong commitment to advancing the healthcare industry.