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Technical Product Support Specialist at Securly - ApplyBlast

Technical Product Support Specialist

Securly

3 months ago

3.8 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Technical Product Support Specialist serves as the frontline support partner for K‑12 schools using Securly’s platform, handling technical and non‑technical issues via phone, chat, email, and web requests. The role focuses on delivering high customer satisfaction, meeting service level expectations, and documenting resolutions while collaborating with product and engineering teams.

Responsibilities

Provide first‑line technical support via phone, chat, email and web
Diagnose and resolve product issues while managing ticket queues and SLAs
Document cases and contribute to knowledge base and process improvements

Skills

Qualifications

CompTIA A+CompTIA Network+ITIL

About Securly

securly.com

Headquarters

Charlotte, North Carolina, United States

Company Size

201-500 employees

Founded

2012

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Securly is a cloud-based student safety and device management company that helps K–12 schools protect students online both at school and at home. Their platform combines web filtering, device management, and student-wellbeing monitoring with alerting tools that surface risks like self-harm, bullying, and other concerning behavior. Designed for quick deployment, Securly provides administrators, teachers, and parents with dashboards and integrations to monitor activity, manage devices, and respond to incidents. Schools use Securly to support safe remote learning, compliance, and proactive student safety programs.