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© All Rights Reserved. ApplyBlast.com
Docuvera
The Technical Support Analyst provides remote first‑line support for Docuvera’s SaaS products on a 4 pm‑12 am shift, handling tickets, troubleshooting Windows and web applications, and ensuring SLA compliance. The role involves independent problem resolution, escalation when needed, and contributing to knowledge base and continuous improvement initiatives.
Docuvera is an AI-powered structured content authoring platform purpose-built for pharmaceutical and life sciences organizations. It enables regulated teams across labeling, CMC, clinical, pharmacovigilance, and quality functions to create modular, reusable, and compliant content components from a single source of truth. The platform supports regulatory standards such as eCTD 4.0, ICH M11, and 21 CFR Part 11, helping pharma companies reduce cycle times, improve compliance, and accelerate time to market.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Docuvera.
Docuvera didn’t post a salary, so this is our estimate from similar listings.
5% above the average for this role