Technical Support Engineer I

Delinea(1 month ago)

HybridFull TimeJunior$71,825 - $95,017 (estimated)Technical Support

About this role

A Technical Support Engineer I at Delinea provides post-sales technical support to enterprise customers, focusing on troubleshooting complex issues, performing log analysis, and configuring product features. The role requires at least two years of experience in a technical support environment, proficiency in SQL, and familiarity with scripting languages like PowerShell or Bash. Responsibilities also include collaborating with team leads to meet service level agreements and documenting solutions for customer inquiries. The position is based in Taguig City and involves working three days a week on a UK shift schedule.

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Required Skills

Technical Support
Post-Sales Support
Problem Resolution
Root Cause Analysis
Customer Communication
Log Analysis
SLA Management
Product Testing
Documentation
SQL Experience

+6 more

Qualifications

2-year degree required
4-year degree in Computer Science or related program a plus

About Delinea

delinea.com

Delinea Inc. is a leading provider of identity security and privileged access management (PAM) solutions, offering AI-driven tools that secure privileged access across organizations in real time. Their cloud-native platform provides comprehensive capabilities for managing human, machine, and AI identities, allowing users to discover identities, safeguard access, and proactively combat identity-based threats. Trusted by thousands of organizations globally, Delinea emphasizes user-friendly interfaces and seamless integration with existing workflows to enhance security without hindering productivity.