Blackbaud

Technical Success Support, Specialist

Blackbaud(26 days ago)

RemoteFull TimeJunior$51,969 - $69,685 (estimated)Customer Success
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About this role

The Technical Success Support, Associate Specialist at Blackbaud acts as a trusted advisor to B2B clients, helping them maximize the value of Blackbaud’s software solutions for organizations in the social good and education sectors. The role supports multiple enterprise-grade products, collaborates with Engineering and Product teams, and focuses on improving customer outcomes and the overall customer experience. Work is delivered remotely for the Costa Rica team.

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Required Skills

  • Troubleshooting
  • Customer Support
  • API Testing
  • Log Analysis
  • Knowledgebase
  • Communication
  • Collaboration
  • Case Management
  • SSO
  • MFA

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Blackbaud

About Blackbaud

blackbaud.com

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