Technical Support Agent - Brazil

Canals(17 days ago)

RemoteFull TimeJunior$48,000 - $72,000Customer Success

About this role

Canals is a remote startup focused on transforming the industrial supply chain with AI technology. The company offers a platform that automates tasks and reduces failure points in moving physical goods worldwide. They are seeking a Technical Support Agent to provide fast, effective support for their platform's users, ensuring seamless customer experiences and contributing to ongoing process improvements.

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Required Skills

Postman
SQL
Zendesk
FullStory
API Troubleshooting
Customer Support
Technical Support
SaaS
Troubleshooting
Communication

About Canals

www.canals.ai

Canals is an AI-driven platform designed specifically for the distribution industry, focusing on automating sales, accounting, purchasing, and receiving tasks. By streamlining these workflows, Canals enables businesses to significantly reduce order entry times and improve operational efficiency, allowing teams to focus on more strategic initiatives. The platform supports a variety of industries, including electrical, plumbing, HVAC, and construction, and is trusted by leading distributors like United Electric and The Kendall Group. Canals stands out for its user-friendly interface, rapid implementation, and its ability to adapt and learn, resulting in continual improvement in performance.

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