Shift4

Technical Support, Associate

Shift4(5 days ago)

RemoteFull TimeJunior$40,000 - $50,000Customer Support
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About this role

Shift4 is a technology company that simplifies complex payments ecosystems and powers transactions across various industries. The company is seeking a Technical Support Representative to assist customers with e-commerce related issues, providing solutions and support through multiple channels while gaining a deep understanding of their software and services.

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Required Skills

  • Customer Service
  • Troubleshooting
  • Technical Support
  • Communication
  • Multi-channel Support
  • Documentation
  • Problem Solving
  • E-commerce
  • Diagnostics
  • Support Tools

Qualifications

  • At least one year customer service experience
  • At least one year technical support experience
  • Excellent communication skills
Shift4

About Shift4

shift4.com

Shift4 is a global leader in integrated payment processing and commerce technology, delivering secure payment solutions for businesses of all sizes. Its platform combines payment processing, point‑of‑sale systems, e‑commerce and mobile payments with security features like point‑to‑point encryption, tokenization and EMV support. Founded in 1999 by Jared Isaacman and headquartered in Center Valley, PA, Shift4 serves customers across the U.S., Canada and Europe. The company operates as Shift4 Payments, Inc., publicly traded under the ticker FOUR.

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