Customer Support Agent

Gorgias(1 month ago)

HybridFull TimeJunior$21,100 - $23,300Customer Success

About this role

The Customer Support Agent at Gorgias serves as the primary point of contact for customers, guiding them in setting up their accounts and troubleshooting product-related issues across various channels, including chat, email, and video calls. This role involves understanding customer goals and adapting the use of Gorgias' AI-powered platform to enhance user experience, while also providing feedback that shapes product development. Strong B2B customer support experience, familiarity with e-commerce platforms, and technical proficiency in managing support tickets are essential for success in this position.

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Required Skills

Customer Support
Troubleshooting
Account Setup
B2B Experience
E-commerce Knowledge
API Understanding
Fast Learner
Communication Skills
Video Calls
Empathy

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About Gorgias

gorgias.com

Gorgias is a conversational AI platform designed specifically for eCommerce, enabling businesses to automate customer support and drive sales. With integrations for leading eCommerce platforms like Shopify, it centralizes customer communications across channels such as email, social media, and live chat, enhancing the customer experience. Gorgias leverages AI to resolve up to 60% of support inquiries efficiently, while providing actionable insights and real-time data to empower support teams. The platform has gained the trust of over 15,000 brands worldwide, establishing itself as a leader in customer engagement solutions.