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Technical Support Circle Leader at Probe Group - ApplyBlast

Technical Support Circle Leader

Probe Group

4 months ago

Taguig City

Onsite

Full Time

Junior

0 applicants

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About this role

A Team Lead at Probe Group manages the daily operations and performance of a team of customer service agents, ensuring superior customer experiences and meeting service level targets. The role involves people management, operational oversight, coaching, and acting as the primary communication bridge between management and the team while driving process improvements.

Responsibilities

Manage day-to-day planning and operations of a customer service team
Deliver service level components, quality, and productivity targets
Handle people management including HR issues and staff development
Conduct performance appraisals and compile team performance reports
Monitor calls to ensure delivery of defined customer experience

Skills

About Probe Group

probe.group

Headquarters

Melbourne, Victoria, Australia

Company Size

1-10 employees

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We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.