Technical Support & Enablement Program Manager

Block(5 days ago)

RemoteFull TimeSenior$138,300 - $207,500BizOps Change & Adoption

About this role

Block is seeking a highly experienced professional to support and enable AI adoption across the company through technical support and learning program design. The role involves building support infrastructure, troubleshooting, and creating educational content to foster a culture of AI integration in daily work.

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Required Skills

troubleshooting
APIs
Instructional Design
Workshop Facilitation
AI Workflows
Automation Tools
Knowledge Sharing
Technical Support
Learning Programs
Product Support

About Block

block.xyz

Block, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.

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