Zoom

Technical Support Engineer - 1

Zoom(1 month ago)

Bangalore, IndiaOnsiteFull TimeMedior$97,080 - $130,232 (estimated)Customer Services
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About this role

A Tech Support Engineer at Zoom serves as the first point of contact for end-users and business customers, providing technical assistance and troubleshooting across Zoom products. The role focuses on supporting unified communications, with emphasis on SIP/VoIP and Contact Center technologies. This position is based in Bangalore and requires shift work across APAC, EMEA, and US Eastern time zones.

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Required Skills

  • SIP/VoIP
  • Contact Center
  • Telephony
  • Audio/Video
  • Network Troubleshooting
  • ServiceNow
  • Salesforce
  • Wireshark
  • Tcpdump
  • Customer Communication

+3 more

Zoom

About Zoom

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Modernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.

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