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Technical Support Engineer 2 at Twilio - ApplyBlast

Technical Support Engineer 2

Twilio

14 days ago

3.9 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

Twilio is seeking a Technical Support Engineer 2 to provide excellent technical support to users of the Email platform. This remote role involves resolving complex customer inquiries, mentoring newer team members, and ensuring support SLAs and customer satisfaction goals are consistently met. The position requires strong problem-solving skills and the ability to communicate technical issues effectively to diverse audiences.

Responsibilities

Provide technical support for Email platform via multiple channels
Resolve complex support issues and escalate to Product and Engineering
Mentor newer support team members and contribute to knowledge base

Skills

About Twilio

twilio.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2008

View Profile

Twilio is a cloud communications and Customer Engagement Platform that provides developer-friendly APIs and AI-enabled tools for building messaging and voice experiences. Its services let businesses send SMS and WhatsApp, run programmable voice, manage email, and orchestrate omnichannel customer workflows and contact center interactions. Companies choose Twilio for its scalable global infrastructure, rich data and AI integrations, and comprehensive developer tooling that accelerates communication-led applications.