Tier 2 Support Technician
inKind(9 days ago)
About this role
The Tier 2 Support Technician provides technical customer support for restaurant clients and end users, handling inquiries via email and phone. They aim to resolve issues efficiently, communicate effectively with both customers and the development team, and contribute to improving support processes. The role requires organizational skills, technical communication, and a focus on customer satisfaction.
Required Skills
- Zendesk
- Customer Service
- Technical Support
- Communication
- Problem Solving
- CRM
- Organization
- Technical Communication
- Support
- Remote Work
About inKind
inkind.cominKind is a dining rewards app that helps users discover top restaurants and earn up to 20% back on meals. The app lets diners browse menus, find nearby spots, and pay their bill seamlessly to collect rewards. inKind works with participating restaurants across the U.S. to deliver curated dining deals and simplify guest payments, appealing to value-conscious customers and restaurants seeking repeat business.
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