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Technical Support Engineer, Axon 911 at Axon - ApplyBlast

Technical Support Engineer, Axon 911

Axon

3 months ago

3.9 on Glassdoor

Seattle, Washington, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

Axon is seeking a Technical Support Engineer (Tier 2+) to support the Axon 911 platform, ensuring reliability and operational excellence for public safety agencies. This role involves troubleshooting complex technical issues, diagnosing system errors, and collaborating with engineering teams to resolve incidents while maintaining strict service level agreements. You will also contribute to improving monitoring capabilities, support processes, and knowledge base resources to enhance the overall customer experience.

Responsibilities

Troubleshoot and resolve complex technical issues for Axon 911 platform customers
Diagnose system and logic errors to ensure platform reliability and performance
Collaborate with engineering teams to prioritize and communicate critical fixes
Develop technical articles and troubleshooting guides for the knowledge base
Monitor system performance using tools like Datadog to proactively detect issues

Skills

About Axon

axon.com

Headquarters

Scottsdale, Arizona, United States

Company Size

1001-5000 employees

Founded

1993

View Profile

Axon is a public-safety technology company whose mission is to "protect life" by connecting people, devices, and apps. Its portfolio includes TASER smart devices, body-worn and in-car cameras, and cloud-based evidence management and analytics delivered via the Axon Network. Governments, law enforcement, military and civilian customers use Axon’s hardware and software to capture, store, manage, and analyze digital evidence and streamline operational workflows. The company emphasizes secure, scalable, and interoperable solutions to improve accountability and public safety.