Technical Support Engineer I
civicplus
About this role
A Technical Support Engineer I at CivicPlus provides technical assistance and customer service across all products, ensuring high-quality support through various communication channels. The role involves troubleshooting, documentation, and collaboration to resolve customer issues and improve product usability.
Skills
About civicplus
civicplus.comCivicPlus is a software company that provides the "Modern Civic Impact Platform" to power and modernize local government services, helping municipalities boost operational efficiency and resident satisfaction. Its suite of SaaS solutions includes municipal websites and CMS, citizen engagement and 311/service-request systems, online permitting and licensing, parks & recreation management, payments, and related back-office tools. The platform emphasizes integrations, accessibility, analytics, and security to streamline workflows, improve service delivery, and increase transparency for residents. Governments and public-sector agencies use CivicPlus for tailored public-sector features, implementation support, and centralized digital services that accelerate civic modernization.
About civicplus
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for civicplus.
Salary
$40k – $56k
per year