Technical Support Specialist | EMEA

Deel

3 months ago

4.5 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

A Technical Support Specialist at Deel acts as a liaison between frontline teams and engineering, ensuring customer satisfaction by efficiently resolving complex technical issues. Responsibilities include managing tickets and escalations through Jira and Slack, collaborating with global teams on issue resolution, specializing in areas like Payroll, and creating knowledge base articles to enhance efficiency. The role requires strong technical skills, experience with SQL and RESTful APIs, and the ability to communicate technical concepts to non-technical stakeholders.

Skills

Qualifications

3+ years of experience diagnosing and troubleshooting technical issues1+ year of experience in Customer Support rolesFluent in both written and verbal EnglishExperience using SQL, RESTful APIs and debugging tools (e.g. Postman, Chrome DevTools)Basic scripting knowledge (e.g. Python, Node.js) and ability to read and understand code

About Deel

www.deel.com

Deel is a global platform designed to simplify remote work by providing payroll, compliance, and employment solutions. It enables companies to hire employees and contractors worldwide while ensuring compliance with local labor laws and tax regulations. With features that include automatic payroll processing, contractor management, and compliance tools, Deel makes it easier for businesses to scale their teams internationally. Companies choose Deel for its user-friendly interface and comprehensive support for diverse workforce needs.