Technical Support Specialist | EMEA

Deel(2 months ago)

RemoteFull TimeJunior$55,457 - $74,290 (estimated)COGS

About this role

A Technical Support Specialist at Deel acts as a liaison between frontline teams and engineering, ensuring customer satisfaction by efficiently resolving complex technical issues. Responsibilities include managing tickets and escalations through Jira and Slack, collaborating with global teams on issue resolution, specializing in areas like Payroll, and creating knowledge base articles to enhance efficiency. The role requires strong technical skills, experience with SQL and RESTful APIs, and the ability to communicate technical concepts to non-technical stakeholders.

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Required Skills

Technical Support
Issue Resolution
Customer Satisfaction
Ticket Management
Jira
Slack
Troubleshooting
Diagnostic Skills
Clear Communication
Collaboration

+17 more

Qualifications

3+ years of experience diagnosing and troubleshooting technical issues
1+ year of experience in Customer Support roles
Fluent in both written and verbal English
Experience using SQL, RESTful APIs and debugging tools (e.g. Postman, Chrome DevTools)
Basic scripting knowledge (e.g. Python, Node.js) and ability to read and understand code
Proficiency in analyzing application logs using monitoring tools (e.g. Datadog, Splunk, New Relic)
Familiarity with ticketing systems (e.g. Zendesk, Jira) for issue tracking
Must be based within EMEA region

About Deel

www.deel.com

Deel is a global platform designed to simplify remote work by providing payroll, compliance, and employment solutions. It enables companies to hire employees and contractors worldwide while ensuring compliance with local labor laws and tax regulations. With features that include automatic payroll processing, contractor management, and compliance tools, Deel makes it easier for businesses to scale their teams internationally. Companies choose Deel for its user-friendly interface and comprehensive support for diverse workforce needs.