Technical Support Engineer III (Hybrid: Portland, OR - US)

Energy Solutions - USA(1 month ago)

HybridFull TimeSenior$95,000 - $125,000Information Systems

About this role

The Technical Support Engineer III is a senior technical expert on the Information Systems team who serves as the primary escalation point for complex customer and product issues. The role focuses on driving technical excellence across support, influencing product and engineering improvements, and ensuring a high-quality customer experience. The position also includes mentoring junior engineers and contributing to knowledgebase and runbook development.

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Required Skills

Case Management
Escalation Management
Infrastructure Management
Network Management
Server Management
Software Support
Data Analysis
Automation
RPA
API Support

+8 more

Qualifications

Bachelors Degree in Computer Science or Information Technology

About Energy Solutions - USA

energy-solution.com

Energy Solution is an energy services company that designs and delivers renewable energy, energy-efficiency, and storage projects for residential, commercial, and industrial clients. They provide end-to-end services including energy audits and feasibility studies, system design and installation (solar PV, batteries, controls), permitting and financing, plus ongoing operations and performance monitoring. The company focuses on reducing energy costs and carbon footprint by combining engineering expertise with digital energy management and performance guarantees. Clients pick Energy Solution for tailored, scalable projects that blend technical delivery, financing options, and long‑term service support.