Technical Support Engineer-Level 1

Raptor Technologies(22 days ago)

HybridFull TimeJunior$64,609 - $85,953 (estimated)Technical Support

About this role

A Level 1 Technical Support Engineer who delivers front-line support to clients, owning reported issues from initial investigation through resolution or escalation. The role supports the reliable operation of company products and contributes to the safety of students and school personnel. This is a hybrid position requiring in-office presence three days per week.

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Required Skills

Software Support
Phone Support
Remote Assistance
Troubleshooting
Customer Service
Product Training
Adaptability
Time Management
Hardware Support
Ticketing

+1 more

About Raptor Technologies

raptortech.com

Raptor Technologies provides integrated school safety software that helps K–12 districts screen visitors, track volunteers, report on drills, respond to emergencies, and reunite students with families. Their platform combines visitor/ID screening, volunteer management, drill reporting and reunification tools with real‑time emergency response features to support administrators and first responders. Positioned as the “Gold Standard in School Safety Software,” Raptor emphasizes ease of deployment, district-level reporting, and integrations with existing school systems to improve safety and compliance.