Technical Support Engineer-Level 1
Raptor Technologies
About this role
A Level 1 Technical Support Engineer who delivers front-line support to clients, owning reported issues from initial investigation through resolution or escalation. The role supports the reliable operation of company products and contributes to the safety of students and school personnel. This is a hybrid position requiring in-office presence three days per week.
Skills
About Raptor Technologies
raptortech.comRaptor Technologies provides integrated school safety software that helps K–12 districts screen visitors, track volunteers, report on drills, respond to emergencies, and reunite students with families. Their platform combines visitor/ID screening, volunteer management, drill reporting and reunification tools with real‑time emergency response features to support administrators and first responders. Positioned as the “Gold Standard in School Safety Software,” Raptor emphasizes ease of deployment, district-level reporting, and integrations with existing school systems to improve safety and compliance.
Recent company news
ReutersWarburg Pincus to acquire Raptor Technologies for around $1.8 billion, sources say
Nov 28, 2025
KSL.comState School Board selects 4 companies as panic alert providers for K-12 schools
1 month ago
Private Equity InsightsThoma Bravo prepares $2bn sale of school safety software provider Raptor Technologies
Sep 8, 2025
Riedman ReportStudent data sold to the highest bidder?
Sep 10, 2025
The Record from Recorded Future NewsSchools are next for Flock Safety’s automatic license place reader cameras
Jul 30, 2025
About Raptor Technologies
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Raptor Technologies.
Salary
$65k – $86k
per year
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