Technical Support Engineer (Hybrid)

Rootly

2 months ago

3.8 on Glassdoor

Toronto, Canada

Hybrid

Full Time

Medior

0 applicants

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About this role

Rootly is hiring a Technical Support Engineer to join their incident management platform team supporting B2B SaaS customers. The role contributes to building the Support function at a fast-growing, venture-backed company and works closely with product and engineering. This position follows a hybrid model requiring onsite presence three days per week.

Skills

Qualifications

Bachelor's Degree in Computer Science, Information Technology or related field

About Rootly

rootly.com

Rootly is an incident management and response platform for engineering and SRE teams that helps detect, coordinate, and resolve service incidents. It surfaces runbooks and automations directly in collaboration tools (notably Slack) and integrates with popular ops tooling like PagerDuty, Jira, and status pages to streamline alerts, on‑call routing, and ticketing. Rootly centralizes incident timelines, communications, and postmortem workflows, and provides analytics to help teams reduce mean time to resolution and improve reliability. Teams use it to standardize runbooks, automate repetitive tasks during incidents, and accelerate post-incident learning.