Technical Support Engineer
NICE(1 month ago)
About this role
The Tech Support Engineer role at NiCE is a mid-level technical position focused on sustaining high-availability recording solutions used by enterprise and financial customers. The role supports customer confidence, contributes to compliance and operational readiness, and works closely with global teams to improve support maturity and documentation. The position operates within NiCE’s hybrid working model and reports to a Tech Manager as an individual contributor.
Required Skills
- Level-2 Support
- Recording Platforms
- Enterprise Voice
- Compliance
- Trading Systems
- Fraud Detection
- Database Management
- SQL Scripting
- Systems Troubleshooting
- Microsoft Teams
+18 more
Qualifications
- NICE Certification (NTR)
- NICE Certification (NTR-X)
- NICE Certification (Engage)
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.