Technical Support Engineer
Starburst
About this role
The Technical Support Engineer (TSE) is a subject-matter expert for major and strategic accounts, providing technical support across standard and custom deployments and assisting with LTS upgrades. The role includes reproducing and resolving issues, opening bug reports and feature requests, and conducting regular technical check-ins with customers. The TSE also contributes to reference documentation, leads peer training, and partners with Support, Engineering, Product, and Account teams to deliver an enterprise-grade customer experience.
Skills
About Starburst
starburst.ioStarburst is a data platform company that helps organizations query and analyze data across cloud and on-premises sources using Trino. Its platform enables fast SQL analytics, data lakehouse access, and governed data sharing for enterprises.
Recent company news
The Business JournalsBostInno - Food waste co. bucks tech layoff trend | Starburst's first CFO
1 day ago
Business WireStarburst Crosses $100M ARR as their Enterprise AI Solution Takes Aim at BI
4 weeks ago
PR NewswireStarburst Announces Strategic Investment from Citi
May 19, 2025
Built InStarburst Careers, Perks + Culture
Sep 24, 2025
crn.comStarburst Offers AI-Ready Data Lakehouse With New Agent Workflow, Data Access Capabilities
Oct 21, 2025
About Starburst
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Starburst.
Salary
$120k – $161k
per year