Technical Support Engineer
Starburst(1 month ago)
About this role
The Technical Support Engineer (TSE) is a subject-matter expert for major and strategic accounts, providing technical support across standard and custom deployments and assisting with LTS upgrades. The role includes reproducing and resolving issues, opening bug reports and feature requests, and conducting regular technical check-ins with customers. The TSE also contributes to reference documentation, leads peer training, and partners with Support, Engineering, Product, and Account teams to deliver an enterprise-grade customer experience.
Required Skills
- Big Data
- Hadoop
- Spark
- Docker
- Kubernetes
- Cloud Technologies
- AWS
- Azure
- GCP
- Authentication
+10 more
About Starburst
starburst.ioStarburst is a SaaS platform that helps employers centralize and deliver employee benefits, perks, rewards and recognition through a single portal. The product includes admin and self‑service tools—profile and settings management, scheduling/onboarding, support, and analytics—plus integrations for healthcare, retail discounts, cash rewards and other incentive programs. Designed for HR and people teams, Starburst aims to simplify benefits administration, increase employee engagement, and make perks easier to discover and redeem. The company emphasizes usability, security, and measurable ROI for employers.
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