Technical Support Engineer

Cloudflare Events(6 months ago)

HybridFull TimeMedior$75,981 - $101,618 (estimated)Customer Support

About this role

A Technical Customer Support Engineer at Cloudflare in Mexico City provides technical assistance to customers across phone, email, chat, and social media, resolving complex internet- and product-related issues. The role involves collaborating cross-functionally to diagnose problems, escalate when necessary, and develop deep knowledge of Cloudflare products and internet technologies. This position requires flexibility to work varying schedules including weekends and may require occasional on-site work in US offices.

View Original Listing

Required Skills

Technical Support
Community Engagement
Internet Fundamentals
DNS
SSL/TLS
HTTP
Website Performance
Command Line
Browser Tools
cURL

+11 more

Qualifications

Relevant Degree
Right To Work Mexico

About Cloudflare Events

cloudflare.com

Cloudflare is a global edge network and security platform that helps businesses connect, protect, and build on the Internet. It offers CDN, DDoS mitigation, managed DNS, WAF, zero-trust access, and developer services like Cloudflare Workers to run code at the edge. Cloudflare's products improve application performance and reliability while reducing complexity and cost for enterprises, developers, and consumer sites worldwide. The company emphasizes broad global coverage, low latency, and integrated security and performance features delivered from its distributed points of presence.