Technical Support Engineer - Infrastructure & Cloud

Confluent(28 days ago)

RemoteFull TimeJunior$106,200 - $124,700Customer Solutions

About this role

A Technical Support Engineer - Infrastructure & Cloud at Confluent serves as a vital link between client services and engineering teams, focusing on resolving customer issues related to Confluent deployments. The role involves leveraging expertise in Apache Kafka, cloud infrastructure, and best practices to drive customer success, improve product documentation, and provide feedback to engineering. Responsibilities include troubleshooting client problems, contributing to process development, and enhancing team knowledge of relevant technologies and tools. Candidates should have experience in technical support or related fields, with familiarity in cloud networking and infrastructure as code tools.

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Required Skills

Technical Support
Customer Success
Issue Resolution
Process Development
Product Feedback
Documentation Improvement
Knowledge Base
Apache Kafka
Cloud Infrastructure
Networking Troubleshooting

+11 more

About Confluent

www.confluent.io

Confluent is a leading data streaming platform that enables organizations to effectively stream, connect, process, and govern their data in real-time. Built on the robust foundations of Apache Kafka® and Apache Flink®, Confluent provides a unified solution that supports a range of data-driven applications and analytics. The platform empowers businesses to harness the full potential of their data, making it accessible and actionable across various use cases. Whether for data integration or real-time analytics, Confluent is designed to facilitate seamless data flow within modern architectures.