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Technical Support Engineer at NICE - ApplyBlast

Technical Support Engineer

NICE

9 months ago

3.8 on Glassdoor

India

Hybrid

Full Time

Junior

0 applicants

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About this role

The Advanced Technical Support Engineer provides top-tier support for NiCE’s cloud-based solutions, working closely with senior engineers and cross-functional teams. This early-career individual contributor role focuses on diagnosing and resolving customer and internal technical issues while contributing to documentation and the internal knowledge base. The position offers learning and growth opportunities in cloud support, DevOps practices, and modern tooling within a fast-paced, global company.

Skills

Qualifications

ITIL Foundation

About NICE

nice.com

Headquarters

Hoboken, New Jersey, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.