Technical Support Engineer
Locus Robotics
About this role
A Technical Customer Success Engineer at Locus Robotics serves as the technical expert for robotic system deployments and acts as an escalation point for clients and onsite engineering teams. The role provides broad exposure across software, hardware, and IT, supporting customers by ensuring system reliability and feeding field observations back to product and engineering. The position requires working non-standard hours to support operational needs and incident response.
Skills
Qualifications
About Locus Robotics
locusrobotics.comLocus Robotics builds AI-driven autonomous mobile robots and cloud software that automate and accelerate warehouse order fulfillment. Their scalable multi-robot systems work alongside human pickers to increase throughput, accuracy, and labor productivity while integrating with existing WMS and fulfillment systems. Delivered as a combination of hardware, orchestration software, analytics, and services, Locus targets e-commerce retailers, 3PLs, and distribution centers seeking faster, more flexible fulfillment.
Recent company news
The Robot ReportLocus Robotics surpasses 6B robot-assisted picks, notes market momentum
Oct 24, 2025
Business WireLocus Robotics and Radial Surpass 25 Million Picks Milestone as Demand for Scalable Fulfillment Intensifies
Jan 12, 2026
A3 Association for Advancing AutomationIndustry Insights: Locus Robotics Execs Discuss Humanoids, Human Jobs, and the Future of Warehouses
Nov 25, 2025
Robotics & Automation NewsLocus Robotics reports ‘record growth achieving 6 billion picks in fastest time yet’
Oct 23, 2025
The Business JournalsIs Mass. losing robotics edge? Here's what local companies are doing.
2 weeks ago
About Locus Robotics
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Locus Robotics.
Salary
$110k – $147k
per year