Technical Support Engineer

Ada(26 days ago)

HybridFull TimeSenior$158,203 - $211,954 (estimated)Support

About this role

A Senior technical support role at Ada focused on advocating for customers and enabling success with AI/SaaS products. The role partners closely with engineering while operating in a fast-growing AI company to influence product quality and drive operational improvements. This position requires working PST hours and contributing to the company’s remote-first, in-person friendly culture.

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Required Skills

Technical Support
Troubleshooting
RESTful APIs
Middleware
Cloud Services
Debugging
Postman
Swagger
Log Analysis
Source Code

+19 more

About Ada

diabetes.org

The American Diabetes Association is a U.S. nonprofit organization dedicated to preventing and curing diabetes and improving the lives of everyone affected by the disease. It advances that mission by funding research, providing community services and education, and advocating for policies that expand access to care. Through patient resources, professional guidance, public awareness campaigns, and grant programs, the ADA works nationwide to support prevention, treatment, and long‑term management of diabetes.