Technical Support Engineer
The Access Group(4 months ago)
About this role
A mid-level technical support role at Access, a fast-growing UK-headquartered software provider, focused on delivering excellent customer service and supporting customers across multiple sectors. The position sits within a collaborative team that values continuous improvement, professional development, and a strong customer-first culture while operating in a hybrid working model with 24/7 coverage.
Required Skills
- Case Management
- Root Cause Analysis
- Technical Support
- Customer Service
- Communication
- Problem Solving
- Digital Deflection
- Knowledge Sharing
- Shift Working
- Software Troubleshooting
About The Access Group
theaccessgroup.comAccess helps more than 100,000 customers transform the way their business software is used, giving every employee the freedom to do more of what’s important.
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