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Technical Support Engineer at Duda - ApplyBlast

Technical Support Engineer

Duda

1 month ago

4.2 on Glassdoor

Remote

Full Time

Medior

1 applicant

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About this role

The Technical Support Engineer will provide advanced technical support to Duda's web designers and professional customers, handling inquiries via chat, phone, and email, and managing technical escalations. The role also involves promoting product adoption, contributing to knowledge bases, and collaborating with cross‑functional teams to ensure customers derive maximum value from Duda's platform.

Responsibilities

Respond to customer inquiries via chat, phone, and email
Handle technical escalations and coordinate solutions with peers
Advocate for customers and contribute to the knowledge base

Skills

About Duda

duda.co

Headquarters

Palo Alto, California, United States

Company Size

201-500 employees

Founded

2009

View Profile

Duda is an AI-ready website platform built for agencies, SaaS platforms, and digital professionals to build, launch, and manage high-converting websites at scale. It features a drag-and-drop editor, white-label options, client management and collaboration tools, eCommerce integrations, and AWS-hosted infrastructure, all enhanced by a built-in AI stack for site building, content collection, SEO/AEO optimization, and conversational editing. Duda is purpose-built for agencies and SaaS partners seeking speed, scalability, and AI-powered productivity.