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Technical Support Expert 2 - Onboarding and Compliance Support at Twilio - ApplyBlast

Technical Support Expert 2 - Onboarding and Compliance Support

Twilio

5 months ago

3.9 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

This role delivers top-tier customer service by guiding customers and partners through compliance processes, resolving account issues, and supporting phone number requests. The Technical Support Expert 2 ensures account security and prevents fraud while championing customer success for Twilio's Onboarding and Compliance Support team. The position requires fluency in English and Spanish, strong technical skills, and the ability to handle escalations and live support channels.

Responsibilities

Deliver top-tier customer service and resolve account issues
Guide customers through compliance and prevent fraud
Manage high-impact support tickets and ensure SLA adherence

Skills

About Twilio

twilio.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2008

View Profile

Twilio is a cloud communications and Customer Engagement Platform that provides developer-friendly APIs and AI-enabled tools for building messaging and voice experiences. Its services let businesses send SMS and WhatsApp, run programmable voice, manage email, and orchestrate omnichannel customer workflows and contact center interactions. Companies choose Twilio for its scalable global infrastructure, rich data and AI integrations, and comprehensive developer tooling that accelerates communication-led applications.