Digs
The Technical Support Lead serves as the primary technical problem-solver for customer support, directly troubleshooting issues and identifying root causes while partnering with Engineering and Product teams. This role combines strong customer instincts with technical curiosity to investigate integrations, data issues, and product gaps. The position also involves building scalable support processes, documentation, and workflows to enhance the overall customer experience.
Headquarters
Vancouver, Washington, United States
Company Size
11-50 employees
Founded
2022
Digs provides AI-powered software for residential home builders, creating a single source of truth across the build lifecycle—from pre-construction through aftercare. The platform organizes plans and specifications, auto-generates 3D models, and enables instant cross-project search so teams can find information in seconds. By centralizing documentation and surfacing relevant details, Digs reduces rework and accelerates decision-making on every home build project.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Digs.
15% below the average for this role