Technical Support Manager

Cambridge Mobile Telematics(2 months ago)

HybridFull TimeManager$109,706 - $143,590 (estimated)Technical Support

About this role

Technical Support Leader at Cambridge Mobile Telematics responsible for overseeing the support function for its telematics and DriveWell platform. The role partners with engineering, product, customer success, and sales teams while representing the company’s commitment to improving road safety. It focuses on delivering high-quality customer experiences and sustaining a high-performing support organization.

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Required Skills

Technical Support
Team Leadership
Escalation Management
Recruitment
Coaching
Collaboration
KPI Management
KCS
Reporting
Zendesk

+8 more

Qualifications

Bachelor's Degree

About Cambridge Mobile Telematics

cmtelematics.com

Cambridge Mobile Telematics (CMT) is the world’s largest telematics service provider that uses smartphone and connected-vehicle data to make roads and drivers safer. Its platform delivers SDKs and mobile apps, crash detection, driver scoring, analytics, and coaching for insurers, fleets, automakers and government agencies. CMT enables usage‑based insurance, claims automation, risk segmentation and behavior‑based safety programs by combining sensor data with machine learning and analytics. The company emphasizes research-driven insights and global partnerships to reduce collisions, claims costs, and unsafe driving.

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