Technical Support Specialist
Heard
About this role
The Technical Support Specialist acts as the technical backbone of the Customer Experience team, serving as the primary escalation point for complex customer and product issues. The role bridges customers and internal Product and Engineering teams by managing technical inquiries, bugs, and feature requests. It also contributes to documentation, QA testing, and internal process improvements to enhance overall customer experience. The position is remote, with a preference for candidates in Pacific, Mountain, or Central US time zones.
Skills
About Heard
joinheard.comHeard is financial management software built specifically for therapists and wellness practitioners. It centralizes bookkeeping, tax preparation, and payroll in one platform, helping clinicians automate categorization, expense tracking, and tax‑ready reporting. By tailoring workflows to private practices, Heard reduces administrative overhead and keeps practitioners organized and compliant. The platform connects to your accounts and payments to streamline revenue tracking and simplify year‑end taxes.
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About Heard
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Heard.
Salary
$76k – $102k
per year