Technical Support Specialist

Heard(2 months ago)

RemoteFull TimeMedior$75,915 - $102,182 (estimated)Customer Support

About this role

The Technical Support Specialist acts as the technical backbone of the Customer Experience team, serving as the primary escalation point for complex customer and product issues. The role bridges customers and internal Product and Engineering teams by managing technical inquiries, bugs, and feature requests. It also contributes to documentation, QA testing, and internal process improvements to enhance overall customer experience. The position is remote, with a preference for candidates in Pacific, Mountain, or Central US time zones.

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Required Skills

Technical Support
Customer Support
Troubleshooting
Bug Tracking
Feature Prioritization
Cross-Functional Collaboration
Issue Escalation
Documentation Writing
Knowledge Management
Quality Assurance

+19 more

About Heard

joinheard.com

Heard is financial management software built specifically for therapists and wellness practitioners. It centralizes bookkeeping, tax preparation, and payroll in one platform, helping clinicians automate categorization, expense tracking, and tax‑ready reporting. By tailoring workflows to private practices, Heard reduces administrative overhead and keeps practitioners organized and compliant. The platform connects to your accounts and payments to streamline revenue tracking and simplify year‑end taxes.