Technical Support Specialist (Based in Brazil)

Okendo(1 year ago)

RemoteFull TimeMedior$73,974 - $99,951 (estimated)Customer Support

About this role

The Technical Support Specialist at Okendo supports Shopify-based merchants in integrating and maintaining the Okendo platform. The role combines customer-facing technical support with hands-on front-end development on Shopify storefronts. It sits within a high-growth startup environment, working closely with support, development, and go-to-market teams. The position is based in Brazil and focuses on enabling merchants to get maximum value from Okendo’s products.

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Required Skills

Technical Support
Customer Support
Front End Development
HTML Coding
CSS Styling
JavaScript Programming
Shopify Development
Liquid Templating
Widget Installation
Widget Customization

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About Okendo

okendo.io

Okendo is a customer marketing platform that helps e-commerce brands collect, manage, and showcase customer reviews, ratings, and other user‑generated content to drive conversions and loyalty. Its tools include review collection (photo/video), product ratings and Q&A, customer profiling and segmentation, analytics, and integrations with major commerce platforms. By surfacing social proof and scaling word‑of‑mouth, Okendo aims to strengthen consumer-brand relationships and increase retention and lifetime value.