Technical Support Specialist (Based in Mexico)

Okendo(1 year ago)

RemoteFull TimeMedior$73,543 - $99,414 (estimated)Customer Support

About this role

The Technical Support Specialist at Okendo ensures seamless integration and ongoing support of the Okendo platform for Shopify-based eCommerce brands. Based in Mexico, this role combines customer-facing technical support with hands-on front-end development on Shopify storefronts. The specialist will manage onboarding, installations, and configurations while contributing to documentation and product improvements. The position sits within a high-growth startup environment, offering significant involvement in shaping the customer success and support function.

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Required Skills

Technical Support
Customer Support
Front-End Development
HTML Coding
CSS Styling
JavaScript Development
Shopify Development
Liquid Templating
Widget Installation
SEO Optimization

+25 more

About Okendo

okendo.io

Okendo is a customer marketing platform that helps e-commerce brands collect, manage, and showcase customer reviews, ratings, and other user‑generated content to drive conversions and loyalty. Its tools include review collection (photo/video), product ratings and Q&A, customer profiling and segmentation, analytics, and integrations with major commerce platforms. By surfacing social proof and scaling word‑of‑mouth, Okendo aims to strengthen consumer-brand relationships and increase retention and lifetime value.