Technical Support Specialist (English Based in Portugal)

Okendo(26 days ago)

RemoteFull TimeMedior$76,974 - $103,805 (estimated)Customer Support

About this role

The Technical Support Specialist at Okendo ensures seamless integration and ongoing support of the Okendo platform for Shopify brands. The role combines customer-facing technical support with hands-on front-end implementation and customization of Okendo widgets on merchant storefronts. It also involves collaborating with internal teams, contributing to documentation, and participating in product improvement initiatives. Success in the role is measured by quality of implementations, support effectiveness, and growing independence over the first three months.

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Required Skills

Technical Support
Customer Support
Front End Development
HTML Coding
CSS Styling
JavaScript Programming
Shopify Development
Liquid Templating
Widget Installation
Bug Troubleshooting

+19 more

About Okendo

okendo.io

Okendo is a customer marketing platform that helps e-commerce brands collect, manage, and showcase customer reviews, ratings, and other user‑generated content to drive conversions and loyalty. Its tools include review collection (photo/video), product ratings and Q&A, customer profiling and segmentation, analytics, and integrations with major commerce platforms. By surfacing social proof and scaling word‑of‑mouth, Okendo aims to strengthen consumer-brand relationships and increase retention and lifetime value.