Technical Support Specialist (Based in Philippines)

Okendo(26 days ago)

RemoteFull TimeMedior$75,345 - $101,686 (estimated)Customer Support

About this role

The Technical Support Specialist at Okendo ensures seamless integration and ongoing support of the Okendo platform for Shopify brands. The role combines customer-facing technical support with hands-on front-end development on Shopify storefronts. It involves managing merchant onboarding, configuring and customizing Okendo widgets, and maintaining high-quality implementation standards. The position sits within a high-growth startup environment with opportunities to shape customer success processes and resources.

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Required Skills

Technical Support
Customer Support
Front-End Development
HTML Coding
CSS Coding
JavaScript Coding
Shopify Development
Liquid Templating
Widget Installation
SEO Optimization

+26 more

About Okendo

okendo.io

Okendo is a customer marketing platform that helps e-commerce brands collect, manage, and showcase customer reviews, ratings, and other user‑generated content to drive conversions and loyalty. Its tools include review collection (photo/video), product ratings and Q&A, customer profiling and segmentation, analytics, and integrations with major commerce platforms. By surfacing social proof and scaling word‑of‑mouth, Okendo aims to strengthen consumer-brand relationships and increase retention and lifetime value.