Technical Support Specialist (Based in Colombia)

Okendo(2 years ago)

RemoteFull TimeMedior$71,188 - $96,388 (estimated)Customer Support

About this role

The Technical Support Specialist at Okendo is responsible for ensuring seamless integration and ongoing support of the Okendo platform for Shopify-based e-commerce brands. Based in Colombia, this role focuses on implementing and customizing front-end components on merchant storefronts while maintaining high standards of code quality and documentation. The position also involves close collaboration with internal teams to improve product stability and customer experience. Success in the role is measured through rapid onboarding, independent handling of support tasks, and contributions to internal and external technical resources.

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Required Skills

Technical Support
Customer Support
HTML Development
CSS Development
JavaScript Development
Shopify Development
Liquid Templating
Widget Installation
SEO Optimization
App Integrations

+18 more

About Okendo

okendo.io

Okendo is a customer marketing platform that helps e-commerce brands collect, manage, and showcase customer reviews, ratings, and other user‑generated content to drive conversions and loyalty. Its tools include review collection (photo/video), product ratings and Q&A, customer profiling and segmentation, analytics, and integrations with major commerce platforms. By surfacing social proof and scaling word‑of‑mouth, Okendo aims to strengthen consumer-brand relationships and increase retention and lifetime value.

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