Senior Customer Support Specialist

Paddle(28 days ago)

RemoteFull TimeSenior$134,566 - $180,709 (estimated)Commercial

About this role

A Senior Customer Support Specialist at Paddle is responsible for providing proactive, technical support to software clients, resolving queries across various channels including email, chat, and social media. The role involves advocating for customer needs through product feedback, enhancing the support experience, and contributing to documentation and process improvements. Candidates should have a solid background in customer support, familiarity with HTML, CSS, JavaScript, and APIs, and the ability to communicate technical concepts clearly to both technical and non-technical audiences. Additionally, the role requires a collaborative mindset, the ability to work across time zones, and a commitment to continuous improvement.

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Required Skills

Customer Support
Problem Solving
Empathy
Relationship Building
Technical Support
Communication Skills
HTML
CSS
JavaScript
API Testing

+7 more

About Paddle

www.paddle.com

Paddle is a revenue delivery platform designed to simplify the complexities of software commerce. It offers a comprehensive solution for developers and businesses to manage payments, subscriptions, taxes, and compliance all in one place. With a focus on enhancing growth and global reach, Paddle empowers companies to scale their operations without the burdens of administrative tasks associated with payments processing. Its platform is particularly favored by SaaS businesses looking to streamline their user experience while optimizing revenue capture.