Technical Support Specialist - Evening - Public Trust (Sunday-Thursday)

The Technical Support Specialist provides product-aligned technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, and resolving issues for complex software and networked systems. The role involves frequent phone and email customer interactions, ticket management in Salesforce, and collaboration with other teams while reporting to the Manager of Product Support. This position requires U.S. citizenship and the ability to obtain a Public Trust clearance. The role is remote with specified shift hours and occasional travel.