Technical Support Specialist I
7-Eleven
About this role
The Technical Support Specialist is the first point of contact for store leaders and franchisees, providing technical assistance and troubleshooting to resolve IT-related issues across multiple point-of-sale platforms and store technologies. The role focuses on achieving first-call resolution, documenting incidents, processing hardware replacements, and escalating complex issues to appropriate resolver groups to maintain system reliability and operational efficiency.
Skills
Qualifications
About 7-Eleven
eleveninc.comN/A
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About 7-Eleven
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for 7-Eleven.
Salary
$38k – $50k
per year