Technical Support Specialist I
Eleven(3 months ago)
Enon, OHOnsiteFull TimeMedior$38,000 - $50,000Information Technology
Apply NowAbout this role
The Technical Support Specialist is the first point of contact for store leaders and franchisees, providing technical assistance and troubleshooting to resolve IT-related issues across multiple point-of-sale platforms and store technologies. The role focuses on achieving first-call resolution, documenting incidents, processing hardware replacements, and escalating complex issues to appropriate resolver groups to maintain system reliability and operational efficiency.
Required Skills
- Hardware Troubleshooting
- Remote Desktop
- POS Systems
- Ticketing Systems
- Incident Management
- Customer Service
- Network Fundamentals
- Windows Troubleshooting
- Asset Management
- Communication Skills
Qualifications
- Associates Degree
- 2+ Years Experience