Technical Support Specialist (L2)

Convoso(10 days ago)

RemoteFull TimeMedior$60,000 - $80,000Customer Support/Technical Support

About this role

Convoso is a rapidly growing company specializing in AI-powered contact center platforms designed for revenue teams. With a focus on innovation and supporting customer growth, the company offers a culture of integrity and continuous development, operating globally with hybrid and remote teams.

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Required Skills

Helpdesk
Troubleshooting
Customer Support
SaaS
Zendesk

Qualifications

Bachelor's Degree in Information Technology

About Convoso

convoso.com

Convoso is an AI-powered cloud contact center platform that provides outbound dialer software and call center tools designed to boost contact rates and revenue. The platform includes predictive, progressive, and power dialing, automated lead management and routing, speech analytics/AI-driven lead prioritization, and real-time reporting. Convoso also offers compliance and call recording, CRM and third‑party integrations, and workforce/agent management features to optimize operations. Enterprises and contact centers use Convoso for its automation, configurable dialing strategies, and analytics to improve efficiency and conversions.

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