ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.
© All Rights Reserved. ApplyBlast.com
ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.
© All Rights Reserved. ApplyBlast.com
Helpware
The Technical Support Specialist L2 serves as the Tier 2 escalation point for technical support, handling complex hardware, software, and networking issues while leveraging AI-driven scripting and automation to improve helpdesk efficiency. The role works remotely within a collaborative IT team, coordinating onboarding/offboarding and partnering with security analysts to automate security and compliance tasks.
Headquarters
Lexington, Kentucky, United States
Company Size
1001-5000 employees
Founded
2015
Helpware is a fast-growing global business process management (BPM) company that delivers end-to-end customer experience and outsourcing solutions through four specialized divisions: Helpware CX, Helpware AI, Helpware Tech, and Helpware Media. It combines human expertise with intelligent automation and scalable engineering to provide outsourced customer support, AI-driven products, custom software development, and data-powered digital marketing. Founded in 2015 and headquartered in Lexington, Kentucky, Helpware operates 19+ locations worldwide and emphasizes a people-first, local-team model to rethink traditional outsourcing. Clients rely on Helpware for flexible, technology-enabled delivery that can scale with their growth.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Helpware.
Helpware didn’t post a salary, so this is our estimate from similar listings.
IT Helpdesk Technician Intern - Part Time
Heron Power
Senior IT Helpdesk Technician L2
Sourcefit
Desktop Administrator II
Ryan Companies US
IT Help Desk Support
Deseret First Credit Union
IT HelpDesk Technician (Full-Time, On-Site)
Parallel Wireless
IT Technical Support -Bilingual (Korean/ English)
Woongjin, Inc