Technical Support Specialist - VOIP solutions

Zenoti(1 month ago)

Seattle, WA, Washington, United StatesOnsiteFull TimeMedior$55,000 - $60,000Customer Support

About this role

Zenoti is hiring Technical Support Specialists to support Hyperconnect, its VOIP solution, from the Bellevue, WA headquarters. The role focuses on ensuring reliability and business continuity by interfacing with customers, investigating network and browser-based issues, and escalating VOIP incidents to engineering and third-party providers. This is a high-visibility position on a high-growth product and requires on-site, shift-based coverage.

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Required Skills

Technical Support
Real-Time Troubleshooting
Call Quality
SIP
WebRTC
Network Concepts
Device Setup
Browser DevTools
Wireshark
VOIP Monitoring

+5 more

About Zenoti

zenoti.com

Zenoti is a cloud-based software platform that streamlines operations for spas, salons, medi-spas, and fitness/wellness chains. It provides appointment scheduling and online booking, point-of-sale and payments, inventory and staff management, CRM and marketing automation, loyalty and gift-card capabilities, and enterprise analytics and reporting. Designed for multi-location and franchise businesses, Zenoti offers mobile apps and integrations to centralize operations, improve guest experience, and drive revenue growth. The platform emphasizes industry-specific workflows, scalability, and tools for large brands and franchise networks.