Technical Support Specialist

Provi(29 days ago)

Chicago, ILOnsiteFull TimeSenior$166,492 - $222,032 (estimated)Support

About this role

Provi is hiring a Technical Support Engineer in Chicago to act as a technical escalation point within the Support team for its digital beverage alcohol marketplace. The role supports platform integrations and collaborates cross-functionally with Engineering and Product to maintain platform reliability and customer satisfaction. It offers growth opportunities, competitive benefits, and a chance to help transform the beverage alcohol industry.

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Required Skills

Technical Support
Troubleshooting
Incident Diagnosis
Root Cause
Integrations
Salesforce
Jira
Confluence
Triage
Communication

+3 more

About Provi

provi.com

Provi is a B2B alcohol marketplace that connects bars, restaurants, and retail stores with beverage distributors and sales reps. Its digital platform lets businesses manage beverage inventory, connect with reps, and place orders from multiple suppliers all in one place. Provi streamlines procurement and order management to reduce ordering friction and simplify supplier relationships for on‑premise and retail operators.