Technical Support Specialist

Intercom(24 days ago)

HybridFull TimeMedior$123,647 - $164,159 (estimated)Customer Support

About this role

Intercom is hiring a Technical Support Specialist to work on its AI-enabled customer service products, supporting customers of the Intercom Customer Service Suite. The role sits within a fast-moving SaaS environment that leverages AI tools and close collaboration with product teams to improve customer experience and product quality.

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Required Skills

Technical Support
APIs
Webhooks
REST API
Slack
Chrome
Coda
AI Tools
Customer Focus
Communication

+5 more

About Intercom

intercom.com

Intercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.

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