Support Specialist
AfterShip(27 days ago)
About this role
AfterShip is seeking a Support Specialist to deliver timely, accurate, and empathetic technical support for its post-purchase SaaS products, serving customers from SMBs to enterprise retailers. The role focuses on diagnosing issues, uncovering root causes, and providing product feedback while contributing to scalable support processes and documentation. It offers hands-on exposure to modern SaaS platforms, cross-functional collaboration with Product and Engineering, and a fast-paced global environment.
Required Skills
- Customer Support
- Chat Support
- Ticketing
- Data Analysis
- Product Feedback
- Documentation
- Automation
- Root Cause
- APIs
- Webhooks
+8 more
Qualifications
- Computer Science Degree (preferred)
- B.Tech
- M.Tech
- BCA
- MCA
- B.Sc.-IT
- M.Sc.-IT
About AfterShip
aftership.comAfterShip is an all-in-one post-purchase e‑commerce platform that helps merchants track shipments, automate delivery notifications, and manage returns across carriers worldwide. It provides tracking APIs, branded tracking pages, automated email/SMS alerts, returns management tools, analytics, and integrations with major storefronts and carriers to centralize shipping and customer communication. By reducing support inquiries and improving post-purchase transparency, AfterShip helps online retailers boost customer satisfaction and lower operational costs.
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