Support Specialist
AfterShip
About this role
AfterShip is seeking a Support Specialist to deliver timely, accurate, and empathetic technical support for its post-purchase SaaS products, serving customers from SMBs to enterprise retailers. The role focuses on diagnosing issues, uncovering root causes, and providing product feedback while contributing to scalable support processes and documentation. It offers hands-on exposure to modern SaaS platforms, cross-functional collaboration with Product and Engineering, and a fast-paced global environment.
Skills
Qualifications
About AfterShip
aftership.comAfterShip is an all-in-one post-purchase e‑commerce platform that helps merchants track shipments, automate delivery notifications, and manage returns across carriers worldwide. It provides tracking APIs, branded tracking pages, automated email/SMS alerts, returns management tools, analytics, and integrations with major storefronts and carriers to centralize shipping and customer communication. By reducing support inquiries and improving post-purchase transparency, AfterShip helps online retailers boost customer satisfaction and lower operational costs.
Recent company news
Business WireAfterShip Launches Integration with Happy Returns to Streamline Online Returns in the U.S.
Mar 23, 2023
TechCrunchE-commerce tracking platform AfterShip raises $66M led by Tiger Global
Apr 22, 2021
FreightWavesE-commerce tracking firm AfterShip lands $66M funding round
Apr 23, 2021
Amazon Web Services (AWS)AfterShip CEO Teddy Chan on his company’s origins, top features, and future plans
Oct 10, 2018
PR NewswireAfterShip Makes Shipping Software Free to Support E-Commerce Shipping Needs
Jun 24, 2020
About AfterShip
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for AfterShip.
Salary
$60k – $80k
per year