Technical Support Expert
Easyship(1 day ago)
About this role
Easyship is a global multi-carrier shipping software company that simplifies international eCommerce by providing access to hundreds of courier services and centralized shipment management. The L2 Technical Support Engineer role acts as the technical backbone of client support, partnering closely with frontline teams and engineering to ensure high-quality, white-glove service and ownership of technical resolutions.
Required Skills
- APIs
- Sentry
- Grafana
- GCP
- Chrome DevTools
- Zendesk
- JIRA
- Debugging
- Log Analysis
- Incident Management
+5 more
Qualifications
- Bachelor's Degree in Computer Science or Engineering
About Easyship
easyship.comEasyship is a multi‑carrier shipping software platform for eCommerce sellers and businesses that helps cut shipping costs and streamline fulfillment. It aggregates 550+ courier services so merchants can compare discounted rates (advertising up to 91% off), print labels, and manage international shipments with customs, duties, tracking, and returns. With automation, analytics, and integrations (dashboard and APIs), Easyship saves teams hours on shipping operations and simplifies global delivery.
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