Technical Support Specialist
Autodesk Canada Co.(1 month ago)
About this role
An entry-level Tier II Technical Support Specialist for Autodesk Construction Cloud focused on escalated customer issues and cross-team coordination with Product and Engineering. The role serves as the entry point into Tier II support with clear career development paths and is based in Denver, CO or Atlanta, GA with an 11:00am–8:00pm EST schedule.
Required Skills
- Troubleshooting
- Debugging
- Log Analysis
- Salesforce
- Jira
- Communication
- Customer Support
- Root Cause
- Documentation
- Collaboration
About Autodesk Canada Co.
autodesk.comAutodesk is a leading company in 3D design, engineering, and entertainment software that enables users to imagine, design, and create innovative solutions across various industries. The company's products serve a wide range of sectors including architecture, manufacturing, construction, and media & entertainment. Autodesk is dedicated to sustainability and improving workflows, providing tools like AutoCAD, Revit, and Maya to enhance creativity and efficiency. With a strong commitment to technology and user-centric design, Autodesk helps shape the future of digital design and construction.
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