Technical Support Engineer (Tier 2) - Payments Team

Virtuous Software(1 month ago)

RemoteFull TimeMedior$81,298 - $109,211 (estimated)Customer Success

About this role

A Technical Support Engineer (Tier 2) on the Payments Team at Virtuous provides high-quality escalated support for payment processing and reconciliation issues within the company's CRM products. Responsibilities include troubleshooting complex issues, managing payment gateway integrations, and collaborating with Engineering to resolve product defects while ensuring clear communication with customers. The role requires a strong analytical mindset, familiarity with B2B SaaS applications, and experience with tools like Zendesk and Jira.

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Required Skills

Technical Support
Ticketing Systems
Payment Processing
CRM Platforms
Analytical Skills
Customer Communication
Performance Metrics
Troubleshooting
Problem Solving
SaaS Experience

+10 more

About Virtuous Software

virtuous.org

Virtuous Software is a leading nonprofit CRM platform designed to streamline fundraising, marketing, and volunteer management for organizations. The software offers powerful tools that enhance donor experiences and facilitate responsive fundraising, enabling nonprofits to grow their giving effectively. With a focus on user-friendly interfaces and integration capabilities, Virtuous helps organizations build lasting relationships with their supporters and optimize their fundraising efforts.