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Technical Support Specialist at Mogli Technologies - ApplyBlast

Technical Support Specialist

Mogli Technologies

5 days ago

Remote

Full Time

Medior

0 applicants

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About this role

The Technical Support Specialist serves as the first line of defense for clients experiencing technical issues with the Mogli SMS & WhatsApp application, ensuring client success through effective troubleshooting and support. This role involves deepening knowledge of Salesforce administration and configuration while collaborating with the team to resolve complex issues and improve processes. The position requires a proactive, empathetic, and growth-minded individual who can communicate technical concepts clearly to diverse audiences.

Responsibilities

Provide first-line technical support for Mogli SMS and WhatsApp applications
Troubleshoot complex technical issues and escalate unresolved problems to management
Configure Mogli products and implement basic pre-packaged automations

Skills

About Mogli Technologies

mogli.com

Headquarters

Niwot, Colorado, United States

Company Size

11-50 employees

Founded

2011

View Profile

Mogli (Mogli Technologies) is a messaging and engagement platform built natively for Salesforce that enables organizations to run SMS and WhatsApp conversations directly inside their CRM. The app supports bulk SMS, two‑way messaging, chatbots, live chat, text‑to‑pay, text‑based surveys and AI‑powered automation. By keeping outreach, payments, and feedback workflows within Salesforce, Mogli helps teams simplify campaigns, customer service, and data collection without switching systems.